Thanks for purchasing our products at tecell.in operated by Tecell India Private Limited. Normally the minimum and maximum shipping timeline is 1 week to 8 weeks depending on the product type and its availability.

For more information regarding the refund policy on our products, please check the defined refund policy on our webshop.

If anything is unclear or you have more questions feel free to contact our customer support team.

The following terms are applicable for any products that you purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tecell India Private Limited, 849, 19th cross, 21st main, Ideal Homes Township, Rajarajeshwarinagar, Bengaluru – 560098.

• Goods refer to the EVSE Equipment offered for sale on the service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Tecell Shop, accessible from www.shop.tecell.in

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. 

The deadline for cancelling an Order is 7 days from the date on which you have made a payment for the delivery of the product.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: support@tecell.in

• By phone number: +918006400320

We will reimburse you within  10-14 days from the day on which we receive the returned Goods or the day on which we receive the cancellation request. We will use the same means of payment as you used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Return

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were delivered in the last 7 days
• The Goods are in the original packaging
• The photographs of the opened packaging & goods are provided to the Tecell team incase of damages

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The supply of Goods which, after delivery, have been damaged by you for any reason.
• The supply of Good which were bought under a special price offered for the equipment is subject to customer subscribing to the Charge point operations service for the useful life of the equipment. 
• By purchasing from Tecell, the customer agrees the terms & conditions as set out at https://shop.tecell.in/product-terms
• Any platform fee once purchased, for the annual maintenance & operational upkeep of the charging station cannot be refunded at any cost.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@tecell.in.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tecell.in and stating the reason for exchange. This will be reviewed on case to case basis, exchange is not guaranteed.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

840, 19th cross, 21st main, Ideal Homes Township, Rajarajeshwarinagar, Bengaluru – 560098

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.