Tecell’s Charge Point Operator software maintains accurate charger status and transaction data even when chargers are offline, using local caching and automatic synchronization upon network restoration. The system ensures no revenue is lost and compliance is maintained during outages by preserving transaction logs and charging session details locally until connectivity is re-established.
How offline handling works in practice
When a charger loses network connectivity, Tecell’s software stores all relevant data locally on the device or connected gateway. This includes session start/end times, energy consumed, payment status, and any error messages. The system continues to operate normally for users, with the charger accepting payments and managing charging sessions as if online. Once connectivity is restored, the software automatically syncs all cached data with the central ChargePoint Operator platform, ensuring no data loss or inconsistency.
This process is seamless for both operators and end users. Operators can monitor the status of offline chargers through the dashboard, which shows which units are currently disconnected and when they last communicated. The system also sends alerts when a charger goes offline, helping operators proactively address issues before they impact service.
What this means for fleet and commercial deployments
For fleet managers and commercial operators, this offline resilience is critical. It ensures that charging sessions are accurately recorded even if a single station experiences a brief network outage. This is especially important in areas with unreliable connectivity or during peak usage times when network congestion might occur.
Operators can also rely on Tecell’s system to maintain compliance with regulatory reporting requirements. Even if a charger is offline for several hours, all transactions and status changes are preserved and reported correctly once the connection is restored. This eliminates the risk of missing data that could lead to disputes or regulatory issues.
Related Reading
For more on related topics, see: Charger As a Service – Tecell.
Further reading: ChargeSphere – EV Roaming Hub | Tecell