Tecell’s Charge Management System (CMS) automatically detects and logs failed charging sessions by monitoring real-time communication between chargers and the central platform. It flags sessions that do not complete within expected timeframes, or where communication errors occur during the charging process. The system uses OCPP protocol data to identify anomalies such as unexpected disconnections, payment failures, or hardware malfunctions. These events are then logged with detailed timestamps and session metadata for operator review.
How it works in practice
In real-world deployments, Tecell’s CMS evaluates session data at multiple points. If a charger stops sending status updates after a session begins, or if the payment gateway fails to confirm a transaction, the system flags the session as failed. The CMS also monitors for incomplete transactions, such as when a user initiates a session but never completes the payment. These events are logged with error codes and timestamps, enabling operators to quickly identify and resolve issues.
For fleet operators, this automatic detection is especially valuable. It helps maintain accurate billing records and ensures that drivers are not charged for sessions that never completed. The system also supports remote diagnostics, allowing operators to investigate failed sessions without needing to physically inspect each charger.
What this means for operators
Operators benefit from reduced manual oversight because Tecell’s CMS eliminates the need to manually track down failed sessions. The system provides a centralized dashboard where all failed sessions are categorized and prioritized. This allows operators to quickly identify recurring issues, such as faulty chargers or payment gateway problems, and take corrective action.
For example, if multiple sessions fail at a specific location due to a communication error, the operator can be alerted immediately. This proactive approach helps maintain high uptime and user satisfaction. The logged data also supports compliance reporting and helps operators optimize their charging network performance over time.
Related Reading
For more on related topics, see: EV Charging CMS – Basic Plan | Tecell.
Further reading: Login – Tecell CMS