Tecell’s software detects failed charging sessions by monitoring real-time communication between chargers and the central management system, identifying inconsistencies in session data, and flagging anomalies such as unexpected disconnections or incomplete transactions.
How detection works in practice
In practice, Tecell’s system uses OCPP protocol compliance checks to monitor session start and stop events. If a charger fails to send a completion message or sends conflicting data, the system flags the session. The software also tracks power delivery metrics and compares them against expected charging patterns. This allows it to identify when a session ends prematurely or without proper billing data.
For example, if a vehicle is plugged in but no energy is being drawn, or if the session log shows an abrupt termination, Tecell’s system will automatically categorize it as potentially failed. These alerts are then reviewed by operators to determine if intervention is needed.
What this means for operators
For charge point operators, this detection system reduces manual auditing and improves revenue assurance. It helps identify technical issues early, such as faulty cables or misconfigured chargers, before they escalate into customer complaints. Operators can also use the data to optimize charger placement and maintenance schedules based on actual usage patterns.
When sessions are flagged, operators receive detailed logs showing the exact moment of failure. This makes troubleshooting faster and more accurate. It also supports compliance reporting, especially in regulated markets where accurate session data is required for billing and regulatory audits.
Related Reading
For more on related topics, see: EV Charging Software & Management Platforms | Tecell.
Further reading: Login – Tecell CMS