Tecell’s Charge Management System (CMS) allows operators to perform remote diagnostics on chargers using secure tunneling protocols that create encrypted connections between the charger and the central management platform. This capability eliminates the need for on-site visits, enabling real-time monitoring and troubleshooting from any location. The system leverages industry-standard secure communication channels to ensure data integrity and operator privacy during remote sessions.
How secure tunneling works in practice
When a charger requires diagnostics, Tecell’s CMS initiates a secure tunnel through a dedicated gateway that establishes an encrypted communication path. This tunnel allows operators to access the charger’s internal systems without physical presence. The connection is authenticated using TLS encryption and mutual certificate validation, ensuring only authorized personnel can interact with the device. The tunnel remains active only during diagnostic sessions, minimizing exposure windows and maintaining compliance with security standards.
What this means for fleet operators
Fleet managers benefit significantly from this remote capability, especially when managing large deployments across multiple sites. They can proactively identify and resolve issues before they impact charging availability or user experience. The system supports batch diagnostics, allowing operators to check multiple units simultaneously. This reduces operational overhead and improves service reliability, particularly for commercial charging networks where uptime is critical.
Related Reading
For more on related topics, see: EV Charging CMS – Basic Plan | Tecell.
Further reading: Tecell CMS – EV Charging Software for Fleets, Apartments & Workplaces
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