When a firmware update fails during deployment, Tecell’s platform automatically initiates a rollback to the previous stable version. This process is triggered by the system detecting an update failure or a charger entering an unstable state. The rollback ensures minimal downtime and maintains operational continuity for charge point operators. Tecell’s approach is built into the core of its Charge Management System (CMS), which monitors update progress and intervenes when necessary.
How rollback works in practice
In real-world deployments, the rollback mechanism activates if a charger fails to respond after an update or if the new firmware causes unexpected behavior. Tecell’s CMS logs the failure and immediately reverts to the last known working firmware version. This process is seamless from the operator’s perspective, as the system handles the recovery without requiring manual intervention. The rollback also preserves configuration settings and charging history, ensuring no data is lost during the recovery.
What this means for fleet operators
Fleet operators benefit significantly from this automated rollback, especially when managing large numbers of chargers across multiple sites. It reduces the risk of extended outages due to failed updates and allows operators to maintain consistent service levels. The system also provides detailed logs of rollback events, which can be used for troubleshooting or compliance reporting. This capability is particularly valuable in environments where uptime is critical, such as commercial or public charging networks.
Related Reading
For more on related topics, see: EV Charging Software & Management Platforms | Tecell.
Further reading: UPI-Based EV Charging: Scan, Pay, Charge—Tecell’s Easy Way for Indian Drivers | Tecell CMS Blog
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